Account creation-related concerns

1.Q:Why can't you receive the verification code after filling in the email address?

A:The verification code may be in the spam folder, please try to check it there.

2.Q:Why can't you upload your ID card photo in the real-name authentication?

A:Please make sure the format of picture you uploaded is JPG, PNG or JPEG with 3MB MAX.

3.Q:How do you retrieve your password if you forget it?

A:If you forget your password, please click Forgot password on login page, and then reset the password to log in with your email.For details, please refer to this link:How do you retrieve your password if you forget it

4.Q:Why is the password format displayed incorrectly during registration?

A:please check if your password format meet the following requirements:
Be 8-32 characters long
Contain at least 1 number
Contain at least 1 upper case letter
Contain at least 1 lower case letter
Contain one of the following special characters：@#!$%&+=-_

5.Q:How to change the password？

A:For details, please refer to this link: How to change the password

6.Q:How to log in your account？

A:For details, please refer to this link: How to log in your account

7.Q:How to register an account？

A:For details, please refer to this link: How to register an account